BigFanta Support & Maintenance

We are here to help and guide you to your success
View Packages

BigFanta Support & Maintenance

We are here to help and guide you to your success

Free Support – includes access to support ticket system and general support with account

For premium support please select a package below:

Bronze

£50/Month
  • Support Portal
  • (4) Updates/Change Requests
  • Dedicated Account Manager
  • Ticketing System
  • Routine Backups (Every 6 Months)
  • Request turnaround* – 3-5 Days
  • Domain renewal*
  • Business Hosting Package
  • Coding Updates (If Needed)
  • Site Health Check (every 6 months)
  • CMS general plugin updates
  • CMS core updates
  • CMS core plugin updates
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Silver

£150/Month
  • Support Portal
  • (8) Updates/Change Requests
  • Dedicated Account Manager
  • Ticketing System
  • Routine Backups (Every 3 Months)
  • Request turnaround* – 2-3 Days
  • Domain renewal*
  • Business Hosting Package
  • Coding Updates (3-4 edits if needed)
  • Site Health Check (every 3 months)
  • CMS general plugin updates
  • CMS core updates
  • CMS core plugin updates
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Gold

£299/Month
  • Support Portal
  • (12) Updates/Change Requests
  • Dedicated Account Manager
  • Ticketing System/Telephone
  • Routine Backups (every month)
  • Priority Response*
  • Domain renewal*
  • Business Hosting Package
  • Coding Updates
  • Site Health Check (every month)
  • CMS general plugin updates
  • CMS core updates
  • CMS core plugin updates
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* In some cases if structural edits are required then a scheduled time may need to be setup to make the changes and additional fees may apply.