Terms and Conditions
You indicate acceptance of these terms and conditions of service by placing an order with BigFanta Ltd online or offline. This Agreement takes effect on the date on which the Customer first uses services provided by BigFanta Ltd or when the Customer pays for their services (including paying a deposit/moblisation fee or set up fee), whichever is the earliest.
From time to time, it will be necessary to update the terms and conditions and the Customer agrees to be bound by the new terms and conditions by their use of the services after the implementation date for them.
We reserve the right to impose immediate implementation of new terms and conditions where necessary for the protection of our computer system(s)/business processes. The Customer will not make any claims whatsoever for compensation in relation to the cancellation or withdrawal of their subscription/service/project.
The Customer is responsible for reviewing information regularly posted online in the terms and conditions pages.
1.1 In this Agreement the following words and expressions shall have the following meanings:
1.1.1 “downtime” means any service interruption in the availability to visitors of the Website;
1.1.2 “intellectual property rights” means patents, trade marks, design rights, applications for any of the foregoing, copyright, topography rights, database rights, rights in know-how, trade or business names and other similar rights or obligations, whether registrable or not in any country;
1.1.3 “BigFanta” , “BigFanta.com”means BigFanta Ltd. BigFanta is a reseller for Heartinternet. (We use heartinternet servers via reseller account any reference to Bigfanta’s servers is reference to heartinternet servers, please click here for Heart Internets full terms and conditions of service).
1.1.4 “IP address” stands for internet protocol address which is the numeric address for the server;
1.1.5 “ISP” stands for internet service provider;
1.1.6 “server” means the computer server equipment operated by BigFanta in connection with the provision of the Services;
1.1.7 “the Services” means web hosting, domain name registration, email and any other services or facilities provided by BigFanta.
1.1.8 “spam” means sending unsolicited and/or bulk emails;
1.1.9 “virus” means a computer programme that copies itself or is copied to other storage media, including without limitation magnetic tape cassettes, memory chips, electronic cartridges, optical discs and magnetic discs, and destroys, alters or corrupts data, causes damage to the user’s files or creates a nuisance or annoyance to the user and includes without limitation computer programs commonly referred to as “worms” or “trojan horses”;
1.1.10 “project” means any work/s undertaken buy any member of the bigfanta team or sub contractors working for bigfanta ltd.
1.1.11 “visitor” means a third party who has accessed the Website;
1.2 Product specifications and details may be found at www.bigfanta.com
1.3 Words denoting the singular shall include the plural and vice versa and words denoting any gender shall include all genders.
1.4 The headings of the paragraphs of this Agreement are inserted for convenience of reference only and are not intended to be part of or to affect the meaning or interpretation of this Agreement.
2.1 The Customer wishes to provide BigFanta with data that will be hosted on BigFanta’s servers and made accessible via the Internet.
2.2 BigFanta provides web hosting services and has agreed to host the Customer’s data upon the following terms and conditions.
3.1 BigFanta shall provide to the Customer the Services specified in their order subject to the following terms and conditions.
3.2 The Customer shall deliver to BigFanta the website and the software used in the website which is owned by the Customer, or licensed to him by a third party or BigFanta (“the Customer Software), in a format specified by BigFanta.
3.3 The Customer must not change specification after the project has been accepted. In cases where specs are changed additional fees may be applicable to cover the cost of new production.
3.4 The Customer shall provide BigFanta with all assets required for projects within a reasonable time which provides ample time for production.
3.5 Coding of projects is to be undertaken after designs aspects have been approved.
3.6 If assets are provided late BigFanta shall not be held liable for project delays.
3.7 The best way to communicate with BigFanta is by submitting support tickets. Support tickets are to be used to keep track and log project progress and communication.
4 CHARGES ,PAYMENT AND MONEY-BACK GUARANTEE
4.1 Payment methods include credit cards (including MasterCard and Visa), debit cards (including Maestro (Switch), Solo, Visa Electron and Visa Delta) and direct debits, Paypal, Cash, Cheques, Bank Transfer.
4.2 BigFanta do not accept, postal orders or any other form of payment other than those outlined in 4.1
4.3 The Charges are exclusive of VAT, which if payable shall be paid by the Customer.
4.4 BigFanta shall be entitled to charge interest in respect of late payment of any sum due under this Agreement, which shall accrue from the date when payment becomes due. The late fee will be 20% of the outstanding balance with the addition of a further 5% for every week the balance is not cleared.
4.5 From time to time BigFanta may make inquiries on the customers company, proprietor or directors of the customers company with credit reference agencies. These agencies may record that a search has been made and share this information with other businesses.
4.6 BigFanta provide “Money-Back Guarantees” on certain products. Should your product qualify for this guarantee please raise a support ticket at support[at]bigfanta.com within 30 days of placing your order for a full refund. This guarantee excludes domain names which may not be cancelled once ordered. Customers are limited to using the money-back guarantee once.
4.7 Pro-rata refunds will not be issued for yearly services that are cancelled before then end of the year.
4.8 Should your chosen payment method fail BigFanta will attempt to settle your invoice using any other payment facilities available on your account.
4.9 Customers are required to renew services. BigFanta emails the customers primary email address prior to renewal of services, it is the customers responsibility to cancel/renew services prior to renewal as no refund can be made once renewal has occurred. The cancellation process must be fully completed by you before your account is cancelled.
4.10 A web project or any other offline/online project covered under our services and all it’s assets remains the property of BigFanta Ltd until full payment is made. If full payment is not made on time after completion of a web project, BigFanta Ltd may terminate/freeze your project keeping/owning all assets . Ownership of assets remains the property of BigFanta until full payment is made.
4.11 Hosting and domain names might be offered as part of a package deal for 1 year only, after this point they are billed monthly/yearly.
Refunds / cancellation
4.13 30 day (new hosting from date of purchase) money back on hosting packages
4.14 No refund for domain names as these are registered with server companies refund less domain name cost will be refunded were a refund is requested.
4.15 Domain Transfers – There is a transfer fee involved should you wish to transfer your domain out to another host. The amount is dependent on your domain. Please contact BigFanta to get up to date fee’s.
4.16 Payment terms for projects: 50% moblisation fee and 50% on completion. In some cases 3 equal payments making up the total may be accepted. In all cases projects will only be made live/active once the final payment is made. In cases where the final payment has not been made all Intellectual property will belong to BigFanta until full payment has been made. And if a Final payment has not been made, BigFanta reserve the rights to terminate services with 7 days notice.
4.17 Web/Projects – Up front fees/deposits/mobilisation fees and production fees are non refundable as this is a service charge for production , development and labor for the work carried out.
Web Site Service Pack s
4.18 The prices are based on content and minor changes and updates. Big changes would need to be assessed and priced accordingly. Work to be carried out will first be assessed for fees before changes are made.
5 IP ADDRESSES
5.1 BigFanta/Heart Internet shall maintain control and ownership of the IP address that is assigned to the Customer as part of the Services and reserves the right in its sole discretion to change or remove any and all IP addresses.
5.2 Where BigFanta/Heart Internet changes or removes any IP address it shall use its reasonable endeavors to avoid any disruption to the Customer.
6 SOFTWARE LICENSE AND RIGHTS
6.1 If the Customer requires use of software owned by or licensed to BigFanta (“BigFanta’s software”) in order to use the Services, BigFanta grants to the Customer and its employees, agents and third party consultants and contractors, a royalty-free, world-wide, non-transferable, non-exclusive license to use BigFanta Software in object code form only, in accordance with the terms of this Agreement. For the avoidance of doubt, this Agreement does not transfer or grant to the Customer any right, title, interest or intellectual property rights in BigFanta Software.
6.2 In relation to BigFanta’s obligations under this Agreement in connection with the provision of the Services, the Customer grants to BigFanta a royalty-free, world-wide, non-exclusive license to use the Customer Software and all text, graphics, logos, photographs, images, moving images, sound, illustrations and other material and related documentation featured, displayed or used in or in relation to the website (“the Content”). For the avoidance of doubt, this Agreement does not transfer or grant to BigFanta any right, title, interest or intellectual property rights in the Customer Software or the Content.
6.3 The Customer undertakes that s/he will not themself or through any third party, sell, lease, license or sub-license BigFanta Software.
6.4 BigFanta may make such copies of the Customer Content as may be necessary to perform its obligations under this Agreement, including back up copies of the Content. Upon termination or expiration of this Agreement, BigFanta shall destroy all such copies of the Content and other materials provided by the Customer as and when requested by the Customer.
7 SERVICE LEVELS AND DATA BACKUP
7.1 Heartinternet shall use its reasonable endeavors to make the server and the Services available to the Customer 99% of the time but because the Services are provided by means of computer and telecommunications systems, BigFanta makes no warranties or representations that the Service will be uninterrupted or error-free and BigFanta shall not, in any event, be liable for interruptions of Service or downtime of the server. Please note we are resellers for heartinternet, using heart servers.
7.2 Heartinternet carries out data backups for use by heartinternet in the event of systems failure. Heartinternet do not provide data restoration facilities for individual customers. Even though every effort is made to ensure data is backed up correctly BigFanta/heartinternet accepts no responsibility for data loss or corruption.
7.3 Backup services are availble for a fee please contact BigFanta for details for such service.
8 ACCEPTABLE USE POLICY
8.1 The website and use of the Services may be used for lawful purposes only and the Customer may not submit, publish or display any content that breaches any law, statute or regulation. In particular the Customer agrees not to:
8.1.1 use the Services or the website in any way to send unsolicited commercial email or “spam”, or any similar abuse of the Services;
8.1.2 send email or any type of electronic message with the intention or result of affecting the performance of any computer facilities;
8.1.3 publish, post, distribute or disseminate defamatory, obscene, indecent or other unlawful material or information, or any material or information which infringes any intellectual property rights (for the avoidance of doubt this includes licensed software distributed as Warez), via the Services or on the Website;
8.1.4 threaten, abuse, disrupt or otherwise violate the rights (including rights of privacy and publicity) of others;
8.1.5 engage in illegal or unlawful activities through the Services or via the Website;
8.1.6 make available or upload files to the website or to the Services that the Customer knows contain a virus, worm, trojan or corrupt data; or
8.1.7 obtain or attempt to obtain access, through whatever means, to areas of BigFanta’s network or the Services which are identified as restricted or confidential. This includes leaving your home directory whilst using SSH access to servers.
8.1.8 operate or attempt to operate IRC bots or other permanent server processes.
8.2 The Customer has full responsibility for the content of the Website. For the avoidance of doubt, BigFanta is not obliged to monitor, and will have no liability for, the content of any communications transmitted by virtue of the Services.
8.3 If the Customer fails to comply with the Acceptable Use Policy outlined in Clause 8.1 BigFanta shall be entitled to withdraw the Services and terminate the Customer’s account without notice.
9 ALTERATIONS AND UPDATES
All alterations and updates to the website shall be made by the Customer using the online account management facility, FTP access or SSH access where available. The Customer will be issued with a user name and password in order to access the account. The Customer must take all reasonable steps to maintain the confidentiality of this user name and password. If the Customer reasonably believes that this information has become known to any unauthorised person, the Customer agrees to immediately inform BigFanta and the password will be changed.
10.1 The Customer warrants and represents to BigFanta that BigFanta’s use of the Content or the Customer Software in accordance with this Agreement will not infringe the intellectual property rights of any third party and that the Customer has the authority to license the Content and the Customer Software to BigFanta as set out in Clause 6.2.
10.2 All conditions, terms, representations and warranties that are not expressly stated in this Agreement, whether oral or in writing or whether imposed by statute or operation of law or otherwise, including, without limitation, the implied warranty of satisfactory quality and fitness for a particular purpose are hereby excluded. In particular and without prejudice to that generality, BigFanta shall not be liable to the Customer as a result of any viruses introduced or passed on to the Customer.
The Customer agrees to indemnify and hold BigFanta and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against BigFanta arising out of any breach by the Customer of the terms of this Agreement or other liabilities arising out of or relating to the Website.
12 LIMITATION OF LIABILITY
12.1 Nothing in these terms and conditions shall exclude or limit BigFanta’s liability for death or personal injury resulting from BigFanta’s negligence or that of its employees, agents or sub-contractors.
12.2 The entire liability of BigFanta to the Customer in respect of any claim whatsoever or breach of this Agreement, whether or not arising out of negligence, shall be limited to the charges paid for the Services under this Agreement in respect of which the breach has arisen.
12.3 In no event shall BigFanta be liable to the Customer for any loss of business, loss of opportunity or loss of profits or for any other indirect or consequential loss or damage whatsoever. This shall apply even where such a loss was reasonably foreseeable or BigFanta had been made aware of the possibility of the Customer incurring such a loss.
13 TERM AND TERMINATION
13.1 This Agreement will become effective on the date the service is ordered and shall continue until terminated by either party in writing of its intention to terminate the Agreement.
13.2 BigFanta shall have the right to terminate this Agreement with immediate effect by notice in writing to the Customer if the Customer fails to make any payment when it becomes due.
13.3 Either party may terminate this Agreement forthwith by notice in writing to the other if:
13.3.1 the other party commits a material breach of this Agreement and, in the case of a breach capable of being remedied, fails to remedy it within a reasonable time of being given written notice from the other party to do so; or
13.3.2 the other party commits a material breach of this Agreement which cannot be remedied under any circumstances; or
13.3.3 the other party passes a resolution for winding up (other than for the purpose of solvent amalgamation or reconstruction), or a court of competent jurisdiction makes an order to that effect; or
13.3.4 the other party ceases to carry on its business or substantially the whole of its business; or
13.3.5 the other party is declared insolvent, or convenes a meeting of or makes or proposes to make any arrangement or composition with its creditors; or a liquidator, receiver, administrative receiver, manager, trustee or similar officer is appointed over any of its assets.
13.4 Any rights to terminate this Agreement shall be without prejudice to any other accrued rights and liabilities of the parties arising in any way out of this Agreement as at the date of termination.
13.5 On termination all data held in the customers account will be deleted.
14.1 BigFanta may assign or otherwise transfer this Agreement at any time.
14.2 The Customer may not assign or otherwise transfer this Agreement or any part of it without BigFanta’s prior written consent.
15 FORCE MAJEURE
Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, the act or omission of government, highway authorities or any telecommunications carrier, operator or administration or other competent authority, the act or omission of any Internet Service Provider, or the delay or failure in manufacture, production, or supply by third parties of equipment or services, and the party shall be entitled to a reasonable extension of its obligations after notifying the other party of the nature and extent of such events.
If any provision of this Agreement is held invalid, illegal or unenforceable for any reason by any Court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if this Agreement had been agreed with the invalid illegal or unenforceable provision eliminated.
Any notice to be given by either party to the other may be sent by either email/support ticket, or recorded delivery to the address of the other party as appearing in this Agreement or such other address as such party may from time to time have communicated to the other in writing, and if sent by email shall unless the contrary is proved be deemed to be received on the day it was sent or if sent by fax shall be deemed to be served on receipt of an error free transmission report, or if sent by recorded delivery shall be deemed to be served 2 days following the date of posting.
18 ENTIRE AGREEMENT
This Agreement contains the entire Agreement between the parties relating to the subject matter and supersedes any previous agreements, arrangements, undertakings or proposals, oral or written. This Agreement may be updated without notice.
19 GOVERNING LAW AND JURISDICTION
This Agreement shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.
20 DOMAIN NAME REGISTRATION
20.1 Domain names are not deemed to be successfully registered until they appear in the relevant whois database of the top level domain name registrar. In the event that a domain name is unavailable when we attempt to register it BigFanta will provide a full refund for that domain name, this will be the full limit of our liability.
20.2 Please return to the main terms and conditions area of this website to view terms and conditions for individual domain name registrars.
20.3 BigFanta will make reasonable endeavors to renew domains where the renewal fee has been paid. In the event that we are unable to renew a domain name and that domain name is subsequently lost, the limit of our liability shall be the renewal fee for that domain name.
20.4 Should you fail too renew your domain name on time, your domain will fall into redemption. A £1 daily fee will be applied for each day your domain remains in redemption for a period of 30 days. During this time we can retrieve your domain so long as the redemption fee + domain renewal fee is paid in full. After this redemption period your domain wil become available for purchase on the public domain for the public to purchase.
BigFanta are not responsible for customer programming issues other than ensuring that programming languages such as Perl, PHP and ASP are installed and functioning on the web hosting system.
To protect your privacy we will not distribute your details to third parties, unless required to do so by law.
23 DATA TRANSFER
23.1 Web hosting accounts include a certain amount of data transfer, if you exceed this amount in any one month your account will be deactivated until you have upgraded to an account that has more data transfer included.
23.2 Web hosting accounts that host file distribution (including but not limited to music, video and software) are limited to a maximum data transfer of 25 GB per month for file distribution.
23.3 Web hosting accounts are prohibited from hosting adult content orientated websites, hosting banners, graphics or cgi scripts for other websites, storing pages, files or data as a repository for other websites or personal computers, giving away web space under a domain (including Resellers giving away free websites), sub domain or directory.
24 SERVER USAGE
24.1 Should your account use more than 5% of the servers processing power and as a result have a detrimental effect on other customers we will discuss with you alternative solutions for your hosting requirements.
24.2 BigFanta/heart Internet does not allow proxy sites of any nature to be hosted on its network.
25 AFFILIATE PROGRAMME
Commission earned via the affiliate programme will only be paid by using a valid direct debit/credit mandate on your account. It is the customers responsibility to ensure they have this facility. In the event of the customer not being able to obtain this facility then no commission will be paid.
26 EMAIL NEWSLETTER
BigFanta communicates with it’s customers via email and as such you agree to receive by email our regular newsletter which contains amongst other things changes to our terms and conditions, notification of major outages, updates to our products & features and special offers.
27 WEBSPACE USAGE
Unlimited web space is available for genuine web site content, content must be linked into web pages. Customers are prohibited from using the server as a file/backup repository. Customers are expected to employ good house keeping when maintaining their account.
28 MAIL BOXES
28.1 Mail boxes not accessed for 100 days or more will be deleted from the system.
28.2 General mailbox space is 400mb per email account. Should you wish to upgrade storage you may do so by purchasing premium email accounts in intervals of 2gb.
29 DEACTIVATED ACCOUNTS
When a web hosting account is deactivated, you agree that after 50 days this account may be deleted from the system without notice.
Postal Address – BigFanta Ltd, International House, 24 Holborn Viaduct, London
EC1A 2BN – Registered for The Data Protection Act, Reg No: Z1430803. – BigFanta Ltd, 16 westbury Avenue, Southall, Middlesex, UB1 2UY, 020 8144 2026, UK Registered 05595027.