Create Your Customer Service Manifesto

Every business needs its own customer service manifesto. This manual describes the company’s philosophy and guiding principles of customer service. Good customer service isn’t something you come up with on the spot. It needs to be clearly planned and organized. Your manifesto makes it obvious and easier to guarantee the…

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5 Components of Stellar Customer Service

There’s good and there’s so-so customer service. But there’s also stellar customer service that’s simply off the charts. This is what gets them not only coming back for more time and time again, but also informing all their friends about your company. Superior customer service is like a puzzle made…

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The cycle of customers who care

This is good content from Seth Godin. He speaks about some important issues which all business owners should take on board as their business grows. Are you taking on staff and people who care? Have a read of this.. Source: By Seth Godin The cycle of customers who care Organizations…

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How to deal with customers

No matter how great your customer service is, there will always be challenging situations that arise. It’s just a part of running any kind of business. You need to be prepared so that you know how to deal with these situations before they occur. They should never be dealt with…

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Why Customer Service Can Make or Break Your Business

Few companies realize the importance of customer service. It can literally make or break your business. Even if you offer the best products at the lowest price, your unresponsive or incompetent handling of customers can ruin you. Here are a few of the reasons excellent customer service is critical to…

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